This Privacy Policy explains how Urban Discoveries processes personal data in connection with its website and guided architecture and photo walk services in Hong Kong. It applies to information collected through booking requests, communications, and normal website use.
We use personal data to respond to inquiries, arrange and confirm bookings, review date and light preferences, manage route confirmation, communicate practical details, support website security, and deliver the requested guided experience. Where relevant, we may also use information to provide location recommendations and to handle follow-up communications connected with the service.
We may share personal data with service providers that assist with website hosting, technical delivery, communications handling, or related administrative support. Any such recipient is expected to process information only for the relevant operational purpose and under appropriate confidentiality obligations.
We may disclose personal data where required by law, regulation, court order, or lawful request from a public authority. Disclosure may also occur where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and services.
We may collect name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information voluntarily supplied. We also process limited technical data such as server request metadata and browser or device information when users visit the website or submit a request.
Personal data is obtained when a user submits a contact or booking request, communicates by email or phone, or provides details through the website form. Technical data is generated automatically through normal site use and delivery of the service.
Confirmed cookie uses are limited to essential site operation and the storage of privacy preferences. No confirmed use of analytics cookies or marketing or advertising cookies is stated in this policy. Cookie behavior may vary depending on browser settings and site functionality.
The website uses essential cookies for site operation and cookies that remember privacy preferences. Where the browser or device permits, users may manage cookie settings through their own controls. Disabling essential cookies may affect basic site functions.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. In some cases, we may also consider objections or restrictions tied to the processing of specific information.
To protect privacy, we may ask for information needed to verify a request and to understand the data concerned. We will respond within a reasonable period and in accordance with applicable legal requirements, taking into account any lawful exceptions that apply.
We keep personal data only for as long as needed to handle inquiries, manage bookings, provide the requested service, maintain security, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or otherwise handled in accordance with our retention practices.
If this policy is updated, the revised version will apply from the stated effective date. Material changes may be communicated through the website or by other reasonable means where appropriate. Users should review the policy periodically to remain informed of current practices.
